Refund policy

Return Policy — MANNTO

At MANNTO, we are committed to offering high-quality products and a thoughtful shopping experience. Our return policy complies with applicable Spanish and European legislation and is governed by the terms and conditions set forth below.

 

Right of Withdrawal

In accordance with European consumer protection regulations, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without needing to provide a reason.

To exercise this right, please contact us at:
hi@mannto.com
and clearly state your decision to cancel the purchase.

 

Return Policy

The item must be returned unused, in its original packaging, and in the same condition as when it was received, including all tags, accessories, and protective packaging.

The customer is responsible for return shipping costs, except in the case of a defective product or an incorrect shipment.

Refunds will only be processed once the returned product has been received, inspected, and approved by our team.

 

Exceptions to Returns

The following items are not eligible for return:

Customized or made-to-order products.

Gift cards.

Items that show signs of use, damage, or are not in their original condition and packaging.

Due to the delicate nature of silk and the limited availability of certain items, we can only accept returns that are in perfect condition, with no signs of use, wear, or alteration.

 

Defective or Incorrect Items

If you receive a defective or incorrect product, please notify us within 48 hours of delivery by emailing:
hi@mannto.com
We will review your case and, if applicable, offer a replacement or a refund.

We recommend that you include photos of the item’s condition and the packaging so we can review your case more quickly.

 

Important Notice

Failure to comply with the above conditions may result in the return being rejected.
MANNTO reserves the right to refuse refunds or exchanges if the item does not meet the requirements set forth in this policy.

 

Exchanges

The quickest way to get the item you want is to return the original product and, once the return has been approved, place a new order separately.
The associated shipping costs are the customer’s responsibility.

 

Contact
For any questions regarding returns or exchanges:
hi@mannto.com